realonomics

REALonomics is paying tribute to Bill Gates for his contributions to business with three video posts: (The Tom Brokaw Interview, Bill’s 1992 Predictions and this one, Bill’s Last Day at the Office). Bill’s last day was filled with emotion, feedback from well-wishers and a lot of humor from around the country.

Think of how your life and business is different because of this man and his vision. Like him or dislike him, there is no question that his business has transformed life on planet earth. It’s hard to even think of life with his software, a PC on the desk, MS WORD, MS EXCEL, PowerPoint and the rest of what Bill Gates delivered. Enjoy the YouTube video, posted here as a farewell tribute.

Please post a comment with respect to how you believe Bill Gates has influenced the business world in general and the real estate industry in particular.

Popularity: 8% [?]

Bill Gates will stand in the halls of business history as the person who transformed not only technology but entire segments of the business world with an operating platform called “Windows” that dominates the globe with an approximate 90% market share.

Upon his retirement from Microsoft, REALonomics is honoring Bill Gates and his contributions to business and of course, who could question his influence on the real estate industry? Here’s a video from 1992 with some of Bill’s predictions.

Popularity: 10% [?]

Today, June 27, 2008 was his last day at the helm. No other person in our lifetime influenced technology like Bill Gates, Founder of Microsoft. His Disk Operating System (DOS), Windows platforms and Microsoft Office changed not only business but people and now the world.

Through video REALonomics salutes Bill Gates for his contribution to business and indeed, who can deny, the real estate industry itself.

Below is Tom Brokaw’s interview with Bill Gates about his exit from Microsoft, his influence and his future in philanthropy.

Popularity: 7% [?]

We are facing a new syndrome. BBS. Busted Broker Syndrome. Exactly what is BBS, what are its symptoms, what creates it and how is it treated?

“Busted” is not used here as an economic term rather, it is an emotional and mental term that refers to the ability of Broker/Owners to cope with the industry and its myriad pressures, changes, challenges, costs and operating demands.

“I’m burned out, I’m broke and I am busted…I can’t keep up any more,” said one broker to me in a recent conversation. “I want to execute…I can’t execute…I don’t know what to do anymore and I no longer recognize the industry I have been a part of for more than two decades.” “The money is gone, my strength is tapped, my will is gone and my attitude is in the tank…I’m on the edge.”

What is BBS?

BBS is an insipid malaise. Although not officially recognized by the Centers for Disease Control (CCD), make not mistake about it, BBS is real. Ask any Broker/Owner who is willing to engage in a transparent discussion.

BBS begins with the onset of market change, disruption and rapid business evolution that renders the Broker/Owner’s ability to adjust his/her business model to the prevailing transformations taking place within the industry.

Result? BBS increases, confusion, tension and economic and personal stress on Broker/Owners, often causing them to lose perspective regarding their appropriate roll as visionaries and leaders within their company. This diminishes their ability to consistently deliver sound, well-thought-out business solutions to their organizations.

BBS is primarily rooted in the potting soil of industry and market transformation where demands far outweigh the capacity to deliver solutions. BBS is stress that Broker/Owners face in a rapidly changing industry. BBS erodes the self-motivation, self-confidence and even self-esteem of Broker/Owners.

BBS thrives wherever a Broker/Owner is operating a traditional brokerage business environment that is confronted with changes it does not understand, cannot readily adapt to and seemingly cannot control. This is the optimal eco system for the onset and growth of BBS.

Symptoms of BBS

BBS begins with a set of often ignored emotional symptoms that find their ultimate expression in the actions and reactions of the Broker/Owner. Again, rapid, unchanneled and uncontrolled change is where BBS thrives…change is not where Broker/Owners thrive…thus, the two are in conflict from the outset.

Symptoms of BBS start with a sense of fatigue and diminished motivation when faced with the daunting challenges of a rapidly evolving industry. Stress begins to cloud business judgment and creativity is replaced with survival instincts…hanging on, hoping and waiting for a new market cycle and a general inability to create outcomes.

Other symptoms include poor financial judgments, borrowing excessive amounts of money in order to keep the brokerage operating, neglect of fundamentals such as recruiting and market expansion, technology and Internet solutions designed to curb overhead.

Under these conditions loss of hope, despair and depression can take hold of a Broker/Owner so that he/she can actually become immobilized and sometimes unwilling or unable to cope with the obvious needs of his/her company. Things grind down and sometimes the organization ceases to exist as it once did or, unfortunately, doors are closed.

Broker/Owners are becoming increasingly disillusioned with their position within a rapidly changing and chaotic industry. Like anyone, when a person of leadership is overwhelmed with too much change too fast, that person can feel as if he/she is clinging to life on the edge of a precipice.

Symptoms of BBS often include an attempt to move faster than is necessary, less than optimal decision-making, diminished objectivity, poor financial decision-making, short-sightedness, erosion of personal relationships and a sense of doom and gloom. Folks, this is real stuff!

BBS is real. It’s not a joke. This post is not hyperbole or satire. This is not humor. We are dealing with real people who run thousands of real estate companies. We at REALonomics talk to Broker/Owners almost every day. We hear their stories, listen to their frustrations and attempt to console them by delivering some business solutions to their market and financial dilemma.

Something new is emerging as we listen, dialogue and coach. There is a very real set of emotional, financial and operating issues facing Broker/Owners specifically and real estate practitioners in general. As an industry we have little or no emotional or financial mechanisms for assisting career Broker/Owners who are overwhelmed. Why?

Causes of BBS

What are the specific causes of BBS? There is an emotional, psychological and spiritual dimension to all businesses. We call it “culture” or “model” or something less dramatic in order to distance ourselves from discussing sensitive, deep dimensions of an owner’s dilemmas in operating and sustaining a real estate business.

The causes of BBS are diverse and complicated. BBS isn’t like the common cold that comes and goes in a few days. The influences of BBS take place over the long haul. BBS gains momentum within a Broker/Owner who really cares, who keeps plowing his/her field…the one that takes care of his/her agents, participates in the local, state and national organizations and is always trying to do what is right.

BBS has a common set of causes, however. The biggest cause of BBS is rapid, overwhelming change followed by a lack of preventive inoculations such as access to powerful business models that work, personal coaching and capital.

BBS is caused by a sense of inadequacy that grips an owner. This inadequacy, left unchecked, extends itself into the capacity of the Broker/Owner to implement new operating models called for in the consumer-centric era.

BBS can cripple an Owner’s ability to re-inventing his/her business, creating a perception of isolation (yes, one can be public and still be isolated). BBS works over time creating confusion, anger, guilt, frustration and a sense of hopelessness that can overwhelm Broker/Owners.

The real estate industry is clearly in the throws of an upheaval that can potentially annihilate our most precious resource, the career leaders, Broker/Owners. These are the men and women who have been on the front line for a long time carrying the financial and leadership load. These have become the vulnerable ones.

Solutions and Cures for BBS

Unfortunately, there is no quick-fix solution. However, if our industry values Broker/Owners, and we know it does; and if the franchisors value their Broker/Owners, and we know they do; and if our myriad local associations, core service providers and others value the important place Broker/Owners occupy within the industry, we should have professional, business and financial support mechanisms in place that can bring assistance to Broker/Owners in time of need.

REALonomics believes that the plight of Broker/Owners is reaching dangerous levels. Much of the situation is swept under the rug as Broker/Owners quietly close their doors and walk away from careers that sometimes span decades.

REALonomics believes that the situation could become pandemic resulting in the loss of much of the industry’s true talent and leadership. REALonomics believes Broker/Owners are core assets to the industry and assets should be treasured, protected and supported during difficult times with business and financial assistance as well as development coaching and peer support.

We face a couple of huge glitches standing in the way of assistance. These have always been part of the culture of being a Broker/Owner…pride and ego. Our healthy sense of self-determination among Broker/Owners is good and admirable…mostly. But under these circumstances and at this time, some Broker/Owners will have to stop pretending, drop the pretense, lose the ego and reach out for help to those they can truly trust and those who actually care about them as people, not as pawns in the real estate industry’s game of market chess.

How many psychiatrists does it take to change a light bulb? Just one, but the bulb has to really want to be changed.

Popularity: 5% [?]

Ours is an industry not altogether unlike Rubik’s Cube®. The solution to the cube was once something we played with for hours and hours. After all, we had plenty of time and no one was in a hurry. Those days are over. Today solving the cube quickly has become the stuff of world records. If you can’t “speed cube” don’t waste your time.

Contests are held to determine who can execute the exact pattern in the least amount of time. The world record holders are those that can manipulate the cube with the greatest amount of speed. Solving the cube is no longer the game…time is the game.

I call this game “Speed Cubing” and that’s what Rubik’s Cube® is all about today. Solving the puzzle in a slow, thoughtful and deliberate manner has become boring…doing it fast is the new requirement. The Rubik’s Cube® culture now seeks speed solutions…solving the puzzle the old methodical and mechanical way is insufficient.

WATCH THIS VIDEO, THEN, DO YOURSELF A FAVOR AND READ ON:

Speed is Everything. Understanding the pattern is everything. Execution is everything. Agility is everything. Having a well oiled cube is everything…hang-ups are the death knell to solution. It’s not the end game we now seek with the cube…it’s the ability to execute the solution faster and faster and faster and faster.

Moving quickly and managing the manipulation of the real estate cube is the new challenge facing broker/owners, agents and mortgage and title services. Keeping pace is no longer going to be enough. Merely being in the game is no longer sufficient. The tortoise and hare analogy has become all hare and no tortoise.

Flow, adaptation, rotation, pattern manipulation, agility, flexibility, bending, stretching and beating the clock…that’s what we face as the new challenge to our business models. Running at the speed of sound and setting land speed records is how companies will need to manage their models in order to simply stay in the game.

Ours is a 24/7/365 hundred yard dash followed by a 24/7/365 hundred yard dash a 24/7/365 hundred yard dash a 24/7/365 hundred yard dash a 24/7/365 hundred yard dash…next year we will convert this into a 50 yard dash! When we move from a 100-yard dash to a 50-yard dash the speed of our agility and business adjustment will need to be one-third what it was, not one-half.

The distances Broker/Owners will be required to traverse each day will be shortened and the speed required to move from point “A” to point “B” will not be governed by new formulas. In the new race we will be faced with “new real estate model math” a formulas where ten divided by two (10/2) will not necessarily equate to five…but rather, some other solution. What is our plan for working with the new real estate model math where the formula solutions become more bizarre than we ever imagined, such as:

Our point is this; the math we once used is being changed by the realities of the market and the demands consumers are placing upon us.

Our Problem? We can only speed so long. Burnout becomes inevitable at some point. The laws of physics enter into the framework at some point, limiting our ability to shave off another .0000001 second. Collapse occurs when we are pushed too far…too fast…and from too many angles. Exhaustion sets in when any business owner in any industry is faced with models he/she cannot channel, control and direct toward profitability.

Change is the model of our future. Managing and controlling multiple changes in the molten hot crucible of speed is the new required brokerage management skill set. Building businesses with appropriate pace and rythm, building operating models that allow for regulation of the tachometer and possessing the skill to regulate the business throttle has become paramount to adequate and sustained ROI. No speed management, no profit. No change management, no ROI.

We’re only Human. We cannot perpetually run our organizations pedal-to-the-metal if we want to stay in the game. Yet, that is what many Broker/Owners are currently doing. Our operating reference points are being changed and the operating cultures are evolving to a higher plane…morphing into a new life form. As REALonomics has been predicting for years that, “new rules are being written that will govern how the real industry industry operates…and, although we could be, we are not necessarily the scribes.”

Broker/Owners (agents too) are going to be challenged like never before, creating new demand, new rules and new stress in an already vice-like, pressure cooker. Watch for our next post.

Popularity: 17% [?]